The following are best practices for the Initial Implementation Stage:
- Manage the Change Process. One role for the Implementation Team will be to guide and manage the change process and help mitigate fear and resistance. As the team works to remove barriers, it can address issues that surface and help maintain the momentum of the initiative. The Implementation Team can help to set realistic goals and expectations regarding implementation progress, time lines, and the collection and use of the right data at the right time.
- Accept Abundant Coaching. Ongoing consistent coaching for line staff and practitioners is critical to implementation success. A coach can be trained by the program developer or have extensive experience implementing the program in a similar organizational environment. A coach can provide immediate feedback and support to practitioners and staff. Coaching minimizes resistance, increases positive perceptions of the program and implementation, and enhances skills development. Coaching also helps manage expectations and normalize the implementation. Coaches may be employed by the organization to support staff and assist with monitoring outcomes with ongoing technical assistance.